The scenario

GuerillaBox is a new service that centralizes a person’s or business’s communication channels with customers. This includes SMS, emails, WhatsApp messages, Facebook/Instagram messenger, and more—all in one place. Each channel is referred to as a box; hence, GuerillaBox.

Challenge #1

Create five new error messages for the GuerillaBox signup screen:

• Invalid email
• Email already exists
• Invalid password
• Invalid username
• Username already exists

Feature requirements

• utilize provided brand voice

  “GuerillaBox’s brand voice is that of an experienced and compassionate business partner. We use a conversational voice and play with language to bring joy to the workplace. We are plainspoken, genuine, and a bit quirky. We prefer subtle, dry humor.”

• incorporate imagery/company mascot

• passwords must be a least eight characters long and contain at least one number

Original design

The solution

The first steps in my approach:

• Explore the competition’s copy
• Explore the user’s thoughts and feelings